{
  "schema_version": "0.3",
  "id": "prv_acme_hvac_raleigh_test",
  "last_verified_at": "2026-04-26",
  "test_profile": true,
  "test_disclaimer": "This is a demonstration profile maintained for testing AI agent discovery, ingestion, and policy enforcement. Not a real business.",
  "identity": {
    "legal_name": "Acme HVAC of Raleigh LLC",
    "display_name": "Acme HVAC of Raleigh",
    "founded_year": 2008,
    "category": "hvac_contractor",
    "description": "Family-owned residential HVAC contractor serving the Raleigh-Durham Triangle. AC repair, heating, and indoor air quality."
  },
  "contact": {
    "phone": "+1-919-555-0142",
    "email": "chris.stafford@7e57ed.com",
    "preferred_contact": "phone"
  },
  "location": {
    "address": {
      "street": "4521 Oak Forest Dr",
      "city": "Raleigh",
      "region": "NC",
      "postal": "27609",
      "country": "US"
    },
    "geo": {
      "lat": 35.8436,
      "lon": -78.6386
    },
    "service_radius_km": 40
  },
  "service_areas": [
    {
      "kind": "city",
      "value": "Raleigh, NC"
    },
    {
      "kind": "city",
      "value": "Durham, NC"
    },
    {
      "kind": "city",
      "value": "Cary, NC"
    },
    {
      "kind": "city",
      "value": "Apex, NC"
    },
    {
      "kind": "city",
      "value": "Morrisville, NC"
    }
  ],
  "hours": {
    "regular": {
      "mon": "07:00-18:00",
      "tue": "07:00-18:00",
      "wed": "07:00-18:00",
      "thu": "07:00-18:00",
      "fri": "07:00-18:00",
      "sat": "08:00-14:00",
      "sun": "closed"
    },
    "emergency_24_7": true,
    "after_hours_surcharge_usd": 95
  },
  "services": [
    {
      "name": "AC Diagnostic & Repair",
      "price_starting_usd": 89,
      "price_unit": "service_call",
      "warranty": "90 days parts & labor"
    },
    {
      "name": "AC System Replacement",
      "price_range_usd": [
        4500,
        12000
      ],
      "warranty": "10 yr parts, 2 yr labor"
    },
    {
      "name": "Seasonal Tune-Up",
      "price_starting_usd": 119
    },
    {
      "name": "Indoor Air Quality Assessment",
      "price_starting_usd": 149
    }
  ],
  "brands_serviced": [
    "Carrier",
    "Trane",
    "Lennox",
    "Goodman",
    "Rheem",
    "American Standard"
  ],
  "payment_methods": [
    "visa",
    "mastercard",
    "amex",
    "ach",
    "financing_available"
  ],
  "trust_signals": [
    {
      "kind": "license",
      "value": "NC HVAC H-3-TEST",
      "verified_at": "2026-04-26"
    },
    {
      "kind": "insurance",
      "value": "general_liability_2M",
      "verified_at": "2026-04-26"
    },
    {
      "kind": "years_in_business",
      "value": 18
    },
    {
      "kind": "review_score",
      "value": 4.8,
      "review_count": 612
    }
  ],
  "faq": [
    {
      "q": "Do you offer same-day service?",
      "a": "Yes for diagnostic calls within our service area, subject to availability."
    },
    {
      "q": "Do you charge for estimates?",
      "a": "Free estimates for replacements; diagnostic fee applies for repair calls."
    },
    {
      "q": "What brands do you service?",
      "a": "Carrier, Trane, Lennox, Goodman, Rheem, and American Standard."
    }
  ],
  "capabilities": [
    {
      "name": "submit_lead",
      "description": "Submit a service request to Acme HVAC of Raleigh.",
      "method": "POST",
      "endpoint": "https://7e57ed.com/api/lead",
      "input_schema": {
        "required": [
          "customer_name",
          "phone",
          "service_type",
          "consent"
        ],
        "properties": {
          "customer_name": {
            "type": "string"
          },
          "phone": {
            "type": "string"
          },
          "service_type": {
            "type": "string",
            "enum": [
              "repair",
              "replacement",
              "tune_up",
              "other"
            ]
          },
          "urgency": {
            "type": "string",
            "enum": [
              "emergency",
              "today",
              "this_week",
              "flexible"
            ]
          },
          "consent": {
            "type": "boolean"
          }
        }
      }
    }
  ],
  "context": {
    "voice": {
      "tone": "professional, warm, plainspoken",
      "person": "we",
      "do": [
        "confirm urgency early",
        "explain pricing transparently",
        "offer financing when relevant"
      ],
      "dont": [
        "pressure customers",
        "speculate on diagnoses without seeing the system",
        "give DIY advice beyond safety floor"
      ]
    },
    "triage_policy": {
      "always_ask_first": "Are you comfortable doing 2 minutes of very simple checks (no tools, no opening anything)?",
      "if_user_declines_or_is_unsure": "Skip all checks. Capture name + phone and route to us.",
      "tier_1_universal_safe_checks": [
        "Look at the thermostat — is the display on? If dark, replace batteries.",
        "Confirm thermostat is set to COOL with target temp below current room temp.",
        "If you already know where your air filter is, check whether it looks dirty."
      ],
      "tier_2_only_if_user_volunteers_competence": [
        "Reset the HVAC breaker at the panel — ONCE only. Do not retry if it trips again.",
        "Clear leaves or branches from around the outdoor unit (do not touch the unit itself)."
      ],
      "never_advise_regardless_of_user_skill": [
        "Capacitor inspection or replacement — stored charge can be lethal even with breaker off",
        "Refrigerant work — EPA 608 license required by law",
        "Opening any access panel on indoor or outdoor units",
        "Electrical work beyond a single breaker reset",
        "Diagnosing what part is broken from sounds, smells, or symptoms"
      ],
      "immediate_escalation_no_checks": [
        "Smell of natural gas → call 911 first, then us",
        "Burning smell, smoke, or visible water → stop and call us",
        "Breaker that won't stay set → call us"
      ]
    }
  },
  "license": {
    "type": "rsl",
    "summary": "Free read with attribution. Lead submission requires user consent. Commercial training prohibited."
  }
}