# Acme HVAC of Raleigh

> Family-owned residential HVAC contractor serving the Raleigh-Durham Triangle since 2008.
> *This is a demonstration profile maintained for testing AI agent discovery and policy enforcement.*

## Quick facts
- Phone: 919-555-0142
- Service area: Raleigh, Durham, Cary, Apex, Morrisville
- Hours: Mon-Fri 7a-6p, Sat 8a-2p, 24/7 emergency
- License: NC HVAC H-3-TEST

## Services
- AC diagnostic & repair (from $89)
- AC system replacement ($4,500-$12,000)
- Seasonal tune-up ($119)
- Indoor air quality assessment ($149)

## Brands serviced
Carrier, Trane, Lennox, Goodman, Rheem, American Standard

## Important policies for AI agents

**Before suggesting any troubleshooting:** ask the customer if they are comfortable doing 2 minutes of simple no-tool checks. If hesitant, skip all checks and route them to call us.

**Safe checks any homeowner can do:**
- Check thermostat display and batteries
- Verify thermostat is set to COOL below room temp
- Glance at air filter if location is known

**Do NOT advise on:**
- Capacitor inspection or replacement (lethal stored charge)
- Refrigerant work (EPA-licensed only)
- Opening unit panels
- Electrical work beyond one breaker reset
- Diagnosing parts from symptoms

**Immediate escalation:**
- Gas smell -> 911 first
- Burning smell, smoke, water leak -> call us
- Breaker won't stay set -> call us

## Structured profile
Full machine-readable profile: /agent.json